Last Updated: January 2026
At Lasem Group, we take pride in the quality of our branded products and professional services. Because we operate across multiple sectors, our refund and return conditions vary depending on the type of service or product purchased.
1. Office Technology & Hardware
As a licensed reseller, our hardware returns are governed by both our internal policies and manufacturer warranties.
- Unwanted Products: You may return unopened and undamaged hardware within 7 days of delivery for a refund, subject to a 15% handling/restocking fee.
- Defective Products: If a product is faulty within the first 6 months, it falls under the CPA implied warranty. We will facilitate a repair, replacement, or refund via the manufacturer’s authorized service center.
- Exclusions: We cannot accept returns on software licenses, opened consumables (toners/ink), or hardware that has been damaged due to power surges or lightning (unless protected by a Lasem-installed surge solution).
2. Home & Office Renovations
- Materials: Once construction materials (tiles, custom paint, cabinetry) have been ordered and delivered to a site, they are non-refundable as they are specific to your project.
- Workmanship: We do not offer “refunds” on completed labor. However, we provide a Workmanship Guarantee. If you are unsatisfied with a specific finish (tiling, painting, carpentry), we will rectify the issue at no additional cost, provided it is reported within 14 days of project handover.
- Deposits: Deposits for renovation projects are used to secure specialized labor and materials. If a project is cancelled by the client after the deposit is paid but before work begins, a cancellation fee will be deducted to cover administrative and procurement costs.
3. Business Registration & Compliance
- CIPC & Statutory Filings: Once a filing (Company Registration, VAT, COIDA, etc.) has been submitted to the relevant government department, no refunds can be issued. The fees paid are immediately committed to government systems and professional processing time.
- Incorrect Information: Lasem Group is not liable for failed registrations due to incorrect information provided by the client. Re-submission fees may apply.
4. Recruitment Services
- Placement Fees: Refunds for recruitment are governed by the specific Service Level Agreement (SLA) signed during onboarding.
- Replacement Guarantee: Instead of a cash refund, Lasem Group typically offers a Replacement Guaranteewithin the first 90 days if a candidate leaves or is terminated for valid performance reasons (as defined in our Success Profile aftercare).
5. Refund Process
Payment: Approved refunds will be processed via EFT into the original purchaser’s bank account within 7–10 business days.
Notification: All refund requests must be sent in writing to accounts@lasemgrp.co.za.
Inspection: For hardware, refunds will only be processed once the item has been inspected and cleared by our technical team.